Terms and Conditions

Acceptance of Terms

  • By placing an order with CoucouManou you will be deemed to have read and agreed to the Terms & Conditions of this website.


  • All offers and promotions on our website are subject to availability and we reserve the right to change them without notice.
  • We cannot accept liability for errors caused by a technical fault.
  • Due to different computer monitors, we cannot be held responsible for the representation of colours of the products shown on our website.
  • We reserve the right to withdraw any product from this website and/or remove or edit any material or content on this website at any time.
  • CoucouManou cannot be held responsible for any accidents occurring from mis-use of furniture. Care should be taken when positioning furniture and ensuring it is being used as intended. Furniture & accessories should not be overloaded.

      Order and Payment

  • All items are Made to Order.
  • Full payment for all items will be taken upon ordering.
  • Once we have received payment, we will allocate a time slot for the production of the item/items.
  • We accept most major credit and debit cards aswell as accepting payment through PayPal.
  • We also accept UK cheques payable to: CoucouManou, 56 Murhill, Limpley Stoke, Bath, BA2 7FG. Please note that cheques must have cleared before we start production of items.
  • All credit and debit cards transactions are subject to validation checks and authorisation by the card provider.
  • If the customer's card provider declines to authorise payment to us, we will advise the customer of this and invite them to use a different payment method if they wish to proceed.
  • We do not store customer’s card details but if a refund is necessary, those card details, which have been encrypted, can be retrieved by PayPal in order to make the necessary payments.  


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