* Please Note *
DUE TO BREXIT, SADLY, I'VE DECIDED TO SUSPEND ORDERS FROM THE EU UNTIL FURTHER NOTICE. I WILL HOPEFULLY BE RESUMING IN A FEW WEEKS. FEEL FREE TO CONTACT ME TO DISCUSS THE EXTRA COSTS.
We are extremely busy at the moment and the leadtime is currently 16 - 20 weeks for all items. I’m a One Woman band and can only go as fast as is possible.
Please bear with me!
- DELIVERY IS FREE to UK MAINLAND on orders over £150.
- DELIVERY TO EUROPE - (Currently suspended) £200 (Only 2, 3, 4 door Loop Cabinets/Sideboards, Boulder Display Units, Arch cabinets and Wam Bams delivered to other European countries)
- DELIVERY TO USA - £395 ( Only 2, 3 & 4 door Loop Cabinets, Boulder Display Units and Arch Cabinets delivered to USA)
For US deliveries, Please Note, Customs Duties may be payable.The customer would be liable to pay these.
- All of our pieces are Made to Order.
UK delivery of larger pieces will currently take place 10 - 13 weeks of the payment being received although if possible we will endeavour to deliver earlier.
- GG Shelves will currently be dispatched within 6 - 8 weeks of payment being received.
- Furniture delivery to Europe will currently take 11 - 14 weeks from payment being received.
- Furniture delivery to USA will currently take 12 - 14 weeks from payment being received.
- We are only able to deliver the Boulder Display Units, Arch Cabinets, larger Loop Cabinets and Wam Bams to Europe. If you would like to order other pieces, please contact us for a shipping price.
We are only able to deliver the Boulder Display Units, Arch Cabinets and larger Loop Cabinets to USA. If you would like to order other pieces, please contact us for a shipping price.
- When your item is ready for dispatch, we will inform the customer by email.
- Delivery should take place within 5 - 10 days of the item being dispatched.
- The courier company will contact the customer to arrange delivery.
- If it is not a suitable date, another date will be arranged.
- The customer will have to confirm that this new date is suitable.
- If the customer can no longer accept delivery once a date has been confirmed, we will have to add a charge for delivery.
- Occasionally, circumstances beyond our control mean that we are unable to meet the stated deadlines and we will inform the customer as soon as possible if this situation occurs. We cannot be held responsible for delays beyond our control. In this situation, the customer’s right to cancel will remain.
- For UK delivery of large furniture items, the delivery is undertaken by 1 man so the customer will need to ensure there is suitable help at the delivery destination.
- For Europe delivery, there will be 1 man to deliver. Please ensure there will be suitable help at the delivery destination.
- For USA delivery, your item will be crated and delivered to your front door.
Most items we sell are assembled, apart from the Boulder Display units, Boulder Storage Units and Arch Cabinets which are delivered without the feet attached to avoid any possible damage in transit. The customer will need to re-attach the feet. Both items are easy to assemble.
Please ensure that access is possible and suitable.
Please take note of the dimensions supplied on the product pages.
CoucouManou cannot be held responsible for the inability to access the correct room.
- Delivery to Offshore Islands - KW1, KW15-17, PA20, PA41-PA80, ZE - will incur an extra charge of £50. Please contact us to arrange payment. Delivery to these postcodes will be undertaken by only one person and not a two man team, so the customer will need to ensure there is help at the delivery destination.
- Delivery to Switzerland will incur a charge from Swiss customs. Please contact us to discuss this.
- In the case of a number of items being ordered together we will endeavour to deliver everything at the same time.