Delivery

DELIVERY IS FREE to UK MAINLAND on orders over £50.

Furniture delivery of Boulder Displays and Loop Cabinets to European countries (EU) = £150 per item.

    • All of our furniture is Made to Order therefore delivery of larger pieces will currently take place 12 - 14 weeks of the payment being received although if possible we will endeavour to deliver earlier.
    • GG Shelves will currently be dispatched within 6 - 7 weeks of payment being received.
    • Furniture delivery to Europe will currently take 13 - 15 weeks from payment being received.
    • We are only able to deliver the Boulder Display Units and the Loop Cabinets to Europe. If you would like to order other pieces, please contact us for a shipping price.
    • When your item is ready for dispatch, we will inform the customer by email.
    • Delivery will take place within 5 - 10 days of the item being dispatched.
    • The courier company will contact the customer to arrange delivery.
    • If it is not a suitable date, another date will be arranged.
    • The customer will have to confirm that this new date is suitable.
    • If the customer can no longer accept delivery once a date has been confirmed, we will have to add a charge for delivery.
    • For delivery of the GG Shelves and Boulder Shelf Units, a next day courier is used and CoucouManou will contact the customer to arrange a suitable weekday for delivery.
    • Occasionally, circumstances beyond our control mean that we are unable to meet the stated deadlines and we will inform the customer as soon as possible if this situation occurs. We cannot be held responsible for delays beyond our control. In this situation, the customer’s right to cancel will remain.
    • For UK delivery of large furniture items, we use a two person courier team so that the customer does not have to do any handling of the object.
    • For Europe delivery, the item will arrive crated and there will be only 1 man to deliver. Please ensure there will be suitable help at the delivery destination.
    • The UK couriers will contact the customer on the morning of delivery to give a 3 hour time slot so that the customer does not have to stay in all day.
    • We use a next day delivery service for the GG Shelves & Mini Loop Cabinets. When these items are ready to be dispatched, we will contact the customer to arrange a suitable day for delivery.
    • The courier company who deliver GG Shelves & Mini Loops don't give a time slot.
    • Delivery of Mirrors is by specialist courier. CoucouManou will contact the customer to offer a delivery date.
    • Everything we sell is assembled, apart from the Boulder Display units and Boulder Storage Units which are delivered without the feet attached to avoid any possible damage in transit. The customer will need to re-attach the feet.
    • Please ensure that access is possible and suitable.
    • Please take note of the dimensions supplied on the product pages.
    • CoucouManou cannot be held responsible for the inability to access the correct room.
    • * Delivery to Offshore Islands - KW1, KW15-17, PA20, PA41-PA80, ZE - will incur an extra charge of £50. Please contact us to arrange payment. Delivery to these postcodes will be undertaken by only one person and not a two man team, so the customer will need to ensure there is help at the delivery destination.
    • In the case of a number of items being ordered together we will endeavour  to deliver everything at the same time.

     

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