Refund policy

Almost all of our items are Made to Order.

Returns are only accepted if the item is faulty or damaged.

To be eligible for a return, your items are unopened in original packaging or have never been used.

To start a return, you can contact us at info@coucoumanou.com

Please send images of the damaged item.

Please note that returns will need to be sent to the following address: 29 Chemin de Malouesse, 13080 Aix-en-Provence, France

 If your return is accepted, we’ll send you a return shipping label aswell as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@coucoumanou.com

Returns:

We only accept returns for defective items. If the product is defective, you can return it following our return guidelines.

Return Guidelines:

Products must be returned within 30 days from the date of delivery.

The item must be in its original condition, unused, and in the original packaging.

A valid proof of purchase is required for all returns.

Restocking Fee:

We do not charge any restocking fees for returned products.

Refund Processing Time:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, refunds will be processed within 10 business days after we receive the returned product. So, refund processing time is 10 business days. The time for the refund to reflect in your account may vary depending on your payment provider. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at info@coucoumanou.com

Damages and issues (Defective Products)

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is EUR 0.00 and the Re-stocking fee is EUR 0.00.

For your responsibility (Customer Remorse)

Exchanges:

We only replace items that were initially defective or damaged. If you need to exchange your product for the same item, please email us at info@coucoumanou.com . The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you can make a separate purchase for the new item.

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